The UpShift Leadership Certification offers transformation through leadership examination and training. These sessions offer evidence-based practices to empower and motivate innovative environments that develop excellent places to work. Participants will gain an understanding of the strengths and opportunities of their leadership styles in addition to setting goals to develop better relationships within their work environment.
These workshops will provide a skill set that leads to diverse employee recruitment, retention and a successful team environment.
Session 1: Leadership Styles that Get Results
Session Instructor:
Martha E. Rader, Ph.D.
Most people underestimate the impact an organizational climate has on the financial results of a business, and most managers believe their leadership style is based on personality rather than choice. Leadership and managers make up a large part of an organizational climate, their leadership style influences communication, motivation, development and ultimately the financial growth of a business. Leadership styles can be strategically based on choice if taught through a lens of understanding the bigger picture.
This class will delve into an understanding of different leadership styles and the results each style can garner. Participants will gain an understanding of choice in leadership and how it can directly impact a better working environment where teams will have satisfaction, motivation and an inclusive friendly environment.
Outcomes:
- Development of an awareness tool to use for leadership improvement
- Increased employee satisfaction, motivation, inclusivity, performance and retention
- An action plan to implement positive leadership and increasing profits
Session 2: Employee Retention and Satisfaction
Session Instructors:
Martha E. Rader, Ph.D.
McCeil Johnson, J.D.
There is power in assessment and self-awareness. This power provides perspective of yourself and others and enables positive adjustment for better decision-making to influence people and business outcomes. Understanding your preferences, strengths, and weaknesses enables opportunities for improved employee satisfaction, motivation, productivity, inclusivity and retention.
This workshop style class uses a DiSC Management Assessment to provide valuable feedback that will enable you to take different approaches to positively influence others in a variety of ways. Using data from the assessment, participants will identify behavioral styles, stressors and motivational along with conflict points for themselves and others.
Outcomes:
- Awareness and understanding of self and others’ workplace and management/leadership behavioral motivators, strengths, weaknesses, and preferences
- An action plan to improve relationships and motivation in the workplace, that in turn can improve employee satisfaction, productivity, and retention
- Identification of positive leadership style and behaviors to improve an inclusive workplace
Session 3: Emotional Intelligence for Exceptional Leadership
Session Instructor:
Dr. Martha Rader
Emotional Intelligence (EQ) skills are a key part of business success and because EQ can be developed, it can unlock potential in individuals, leaders, and businesses to thrive.
EQ, unlike IQ, is having emotional and social skills that enable leaders to make better choices in actions and decision-making that provide the foundation for building healthier relationships, trust, satisfaction, inclusion, retention, performance and success. Even small changes can make a big difference. EQ has been shown to be highly attributable to star performers, business success and growth in the bottom-line profit.
In this session, participants will gain an understanding of EQ and the relationship to success. Effectiveness that applies to professional and personal lives, teams, customers and organizations. Participants will gain insights into others and their own emotional intelligence competencies and develop an action plan for improvement.
Outcomes:
- Understand the role of and impact of emotional intelligence
- Understand the relationship between emotional intelligence, decision-making and performance
- Begin to identify the personal, team, and/or workplace EQ strengths and blind spots
- Glean insight into how to develop EQ skills to improve employee (and customer) experience, retention, and business outcomes
- Apply personal reflection to develop an action plan for professional growth
Session 4: Courageous Conversations in the Workplace
Session Instructors:
Martha E. Rader, Ph.D.
McCeil Johnson, J.D.
If you are not connecting with your customer before they arrive at your business, you probably will not win their business. Over the past several years, the automotive market has seen a huge change in the purchasing process of most customers. Clients no longer arrive at a dealership or service center without knowledge. They have done their research and are prepared to make a purchase when they arrive.
Research is gathered online through reviews, word of mouth and brand awareness. Customers have determined where and how they want to spend their money based on a relationship that is developed online. Humanizing digital communication is key to connection and building that relationship. Customers want to know your story and believe in the business they are supporting. This class will teach you how to reach that customer, connect with that customer and in turn close a sale before they even enter your place of business.
Outcomes:
- An understanding of key influencers on behavior through self, situation and systems
- A transformation of fear into courageous action by identifying assumed truths
- Applicable strategies to communicate effectively with a diverse workforce
- Increased employee recruitment and retention, engagement and productivity